The Customer Xperience Association of the Philippines (CXAP) is a leading industry non-profit association representing the customer service and contact center industry in the Philippines. Founded in 2001, the organization brings together over 100 companies, which account for more than 60% of the total number of employees and revenues of the country's contact center industry. The association is dedicated to developing the sector through government engagement, personnel training, market research, sharing best practices, and promoting the Philippines as a global hub for CX and BPO services. In recent years, CXAP has been actively supporting the adoption of artificial intelligence and the industry's digital transformation.
The parties discussed the current state and development prospects of the customer service industry in the Philippines, the strategy for developing the national BPO sector, and key measures that are contributing to the industry's growth. Special attention was given to the market's transformation under the influence of artificial intelligence technologies, new business requirements, and the main challenges that companies face.
Additionally, representatives of IT Park Uzbekistan and CXAP considered the possibility of holding the UOC (Uzbekistan Outsourcing Conference) program for the association's member companies. This initiative could become a platform for exchanging experience, developing professional skills, and strengthening cooperation between industry participants from both countries.
Developing a partnership with CXAP will allow IT Park Uzbekistan to expand its international connections in the field of global business services, learn from the successful experience of one of the world's largest centers of the CX and BPO industry, and create new opportunities for attracting international companies and developing Uzbekistan's human capital.
